Terms & Conditions

Welcome to NATURAVIT website Terms and Conditions ("Terms").
NATURAVIT  Ltd ("Naturavit", "we", "us" or "our") provides the services available on this website ("Website").
Please read these Terms carefully as by using any part of this Website, including completing any customer registration with us and/or placing any order on the Website, you will be deemed to have understood and agreed to be bound by these Terms.
If you do not agree with these Terms, then you must cease use of this Website immediately. These Terms are a contract between us and you may wish to print a copy for future reference. For the avoidance of doubt, please note that each time you access this Website (for whatever reason), you will be deemed to have accepted these Terms.
We may revise these Terms at any time by updating this posting. You should therefore check this Website from time to time to review the then current Terms to ensure that you are at all times fully aware of our current Terms. Any changes are effective immediately upon posting to the Website.
Certain provisions of these Terms may be superseded by expressly designated legal notices or terms located on particular pages at this Website.

Definitions


NATURAVIT is the trading name of NATURAVIT Limited a company registered in England with company number 10256678  whose registered office is situated at International House, 24 Holborn Viaduct, EC1A 2BN,UK. Email Address: info@naturavit.co.uk. Telephone number:  VAT number 249774749.

"Website" refers to any of the websites owned and operated by NATURAVIT including but not restricted to   www.naturavit.co.uk  or any subsequent URL which may replace it.

"Goods" means the articles supplied and displayed for sale on the Website.

"Buyer", "user", "you" refers to you as a customer who is placing an order with
NATURAVIT or you as a user of this Website.


Our terms and conditions comply with the laws of England & Wales and European legislation and are designed to ensure that NATURAVIT customers can shop on our website with confidence. We recommend that you print a copy of these terms when you make an order.


We reserve the right to change these terms and conditions at any time. It is your responsibility to read the terms and conditions posted on our website each time you order a product.


By placing an order, you agree to be bound by the latest NATURAVIT terms and conditions at the date of your order.


Privacy Notice


You can purchase with full trust by using our website, as NATURAVIT is committed to protecting the confidentiality of personal data of its customers (e.g. name, address). You disclose such data to NATURAVIT to be able to place an order and to have delivery of the goods made to the right address. Concerning the correct treatment of your personal data according to the Data Protection legislation, please read our Privacy Policy.


Accuracy of Content


NATURAVIT has taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at time of publishing and all products have been described in a clear and complete way. All prices are displayed inclusive of VAT.


Availability

All products are subject to availability. If a product is out of stock, you will be unable to place it in your shopping basket. There may be occasions when the availability may be different to what is displayed on the site, e.g. when other orders have been fulfilled before yours. In this instance we will send you an email or phone you to advise you of the unavailability.


Prices

All prices are in pounds sterling and include VAT at 20%. NATURAVIT reserves the right to change its pricing at any time. The price of goods purchased shall be the price set forth at the time of your order submission. Prices quoted over the phone may differ from those shown on our website. Delivery charges cannot be refunded.


Payment
 
We accept payment by Visa, MasterCard, or American Express credit cards, and PayPal. Payment in cash or by cheque is not accepted. The agreed price has to be paid in full; there is no discount for immediate payment. Unless choosing an instalment plan for Food Intolerance Tests only.

You agree to indemnify us in full against all costs, expenses and outgoings reasonably incurred by us in obtaining payments from you in the event that a failed payment occurs. We may, at any time after a failed payment has occurred, ask a debt collection agency to collect payments from you.

Reservation of Title


NATURAVIT retains the ownership of ordered goods until the goods have been fully paid for by you.
Contractual Warranty If any deficiency or defect occurs with the goods delivered by us, you have the right to claim for fulfilment of your order which can be a replacement of the product. Under normal circumstances we will replace the defective goods with a new one.


Liability

NATURAVIT has established this website in a careful and professional way; if nevertheless any mistakes occur, NATURAVIT will remedy them in a prompt and proper way; liability of NATURAVIT for direct and demonstrated damages only exists by law if the damage is caused with the intention or gross negligence of NATURAVIT.

Right to Withdraw / Information concerning the right of Withdrawal


As a consumer you have the right to withdraw from the purchase of an item according to local and European Law within 14 (fourteen) days after the date the item is delivered. This applies to all items which are offered and purchased on this website. To withdraw from a purchase you must notify us by email. There is no need to give any reason for the withdrawal however to exercise your right of withdrawal you must return the item in the same condition in which it was delivered to you within a 14 day period after giving notice. Please note that you are liable for the delivery costs of returning the item to us.


Please send any request for withdrawal, with your details, to the following email address:
Email:  info@naturavit.co.uk


If the withdrawal is made in the above manner, the purchase contract for the item is cancelled and we shall refund your money within 28 (twenty-eight) days. The only exception would be if you have used the item excessively or improperly, i.e. not just tested if it is right for the intended purposes; in such a case you have to pay the loss value of the item and the delivery costs.


Applicable Law
 
These conditions are governed by and construed in accordance of the laws of England & Wales and the application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.


Website Orders

When placing an order with us on our website, we treat it as an offer to buy and will send an email confirmation of the order. If the order is accepted, the product will be dispatched at which point we enter into a legal contract with you. Payment is processed at the time the goods are dispatched. We have the right to choose not to accept any order; in which case we will contact you to advise you of this fact.


Use of this Website from Outside the UK

Unless otherwise specified, the materials on this website are directed solely at those who access this website from the United Kingdom. NATURAVIT Ltd makes no representation that any products or services referred to in the materials on this website are appropriate for use, or available, in other locations. Those who choose to access this site from other locations are responsible for compliance with local laws to the extent local laws are applicable.

Acknowledgement and Acceptance of your Order


We will notify you by email promptly to confirm receipt of your order. Our acceptance of your order will take place only after review of your order and a written confirmation of acceptance of your order will be sent to you via email. No contract is formed between you and   NATURAVIT   until this occurs.

Complaints Procedure

In the unlikely event that you need to escalate a complaint to NATURAVIT Ltd. there are two ways you can contact us:

By email: info@naturavit.co.uk

We endeavour   to respond to emails within 2 - 3 working days  days however, in some cases where we need to conduct some investigation it may take a bit longer.



Privacy Policy

Your privacy on the Internet is of the utmost importance to us. At NATURAVIT we want to make your experience online satisfying and safe.

Because we gather certain types of information about our users, we feel you should fully understand our policy and the terms and conditions surrounding the capture and use of that information. This privacy statement discloses what information we gather and how we use it.
Information We Gather and Track

We gather two types of information about users:

Information that users provide through optional, voluntary submissions. These are voluntary submissions to purchase a product, receive our electronic newsletters, and from participation in polls, surveys and competitions

Information we gather through aggregated tracking information derived mainly by tallying page views throughout our site. This information allows us to better tailor our content to readers'/users’ needs. Under no circumstances do we divulge any information about an individual user to a third party.

We Gather User Information In The Following Processes: Optional Voluntary Information.

We offer the following services, which require some type of voluntary submission of personal information by users:

Purchase policy and Electronic newsletters policy: We offer products for sale through our website, and we offer a free electronic newsletter. We gather the email addresses and postal addresses of users who voluntarily purchase products, and the email addresses of users who subscribe to our newsletter. Users may remove themselves from our mailing list by following the link provided in every email and newsletter that points users to the subscription management, or by contacting us in writing via email.

Your participation on our Site may mean that we occasionally contact you with the opportunity to enter competitions. Entry to competitions is voluntary, and you are under no obligation to take up an invitation from us to enter. Should you choose to enter a competition, we will treat the information you provide with the same high standard of care as all other customer information, and use the information provided strictly within the entry terms of the competition and this Privacy Policy.

Surveys: We may occasionally conduct user surveys to better target our content to our audience. We sometimes share the aggregated demographic information in these surveys with our sponsors, advertisers and partners. We never share any of this information about specific individuals with any third party.

Usage Tracking

We track user traffic patterns throughout our site. However, we do not correlate this information with data about individual users. We break down overall usage statistics according to a user’s domain name, browser type, and MIME type by reading this information from the browser string (information contained in every user's browser).

We sometimes track and catalogue the search terms that user’s enter in our Search function, but this tracking is never associated with individual users. We use tracking information to determine which areas of our site users like and do not like based on traffic to those areas. We do not track what individual users read, but rather how well each page performs overall. This helps us continue to build a better service for you.

Cookies


We may place a text file called a "cookie" in the browser files of your computer. The cookie itself does not contain Personal Information although it will enable us to relate your use of this site to information that you have specifically and knowingly provided. But the only personal information a cookie can contain is information you supply yourself. A cookie cannot read data off your hard disk or read cookie files created by other site. We use cookies to track user traffic patterns (as described above). Our advertising system delivers a one-time cookie to better track ad impressions and click rates.

You can refuse cookies by turning them off in your browser. If you have set your browser to warn you before accepting cookies, you will receive the warning message with each cookie. Turning off cookies may mean that you will be unable to use our site.

Use of Information

We use any information voluntarily given by our users to deliver products, or to enhance their experience in our site or products, whether to provide interactive or personalised elements on the site or to better prepare future content based on the interests of our users.

As stated above, we use information that users voluntarily provide in order to send out products and electronic newsletters, and to enable users to participate in polls, surveys, competitions, message boards, and forums. We send out newsletters to subscribers on a regular schedule (depending on the newsletter), and occasionally send out special editions when we think subscribers might be particularly interested in something we are doing. We never share newsletter mailing lists with any third parties, including advertisers, sponsors or partners.

When we use tracking information to determine which areas of our site users like and do not like based on traffic to those areas, we do not track what individual users read, but rather how well each page performs overall. This helps us continue to build a better service for you. We track search terms entered in Search function as one of many measures of what interests our users. But we do not track which terms a particular user enters.

Sharing of the Information

We use the above-described information to tailor our content to suit your needs. We will not share information about individual users with any third party, except to comply with applicable law or valid legal process or to protect the personal safety of our users or the public.

Security

We operate secure data networks protected by industry standard firewall and password protection systems. Our security and privacy policies are periodically reviewed and enhanced as necessary and only authorized individuals have access to the information provided by our customers.

Opt-in / Out Policy

We give users options wherever necessary and practical.

Such choices include:

Opting to register to receive our electronic newsletters.

Opting to participate in certain interactive areas, which completely alleviates the need to gather any personally identifiable information from our users.

Ability to opt-out of email newsletters.

Your Consent

By using this site, you consent to the collection and use of this information by NATURAVIT.

If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.